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SHIPPING POLICY

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1. SHIPPING AREA
Shipping is available within mainland Spain, mainland Portugal, and countries of the European Union.

At this time, delivery is not available to the Balearic Islands, Canary Islands, the island regions of Portugal (Madeira and the Azores), or to destinations outside the European Union, including Andorra.

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2. SHIPPING ZONES – IBERIAN PENINSULA (GLS 24/48)

Shipping is carried out using GLS 24/48 services. Destinations over 600 km from origin, delivery within 48 hours; other destinations delivered the following day.​

  • Regional Zone: Catalonia – cost: 4.9 €

  • National Zone: mainland Spain – cost: 5.4 €

  • Portugal Zone: mainland Portugal – cost: 5.8 €

Cost includes 21% VAT and is based on a parcel weight of up to 1 kg. If your parcel exceeds this weight, please contact us for a shipping cost estimate. Shipping rates may be adjusted monthly to reflect fluctuations in fuel prices.

Delivery times refer to business days and may vary due to circumstances beyond the seller’s control.

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3. EUROPEAN UNION SHIPPING ZONES (GLS)

Orders within the European Union are grouped into zones with unified pricing. Shipping costs are calculated based on the destination zone and are displayed before completing the purchase process.

  • Zone 1: Germany, France. Delivery time: 1–3 business days. Cost: 13 €.

  • Zone 2: Austria, Belgium, Netherlands, Italy, Luxembourg. Delivery time: 2–3 business days. Cost: 13.5 €.

  • Zone 3: Denmark, Slovakia, Slovenia, Poland, Czech Republic. Delivery time: 2–4 business days. Cost: 17,2 €.

  • Zone 4: Bulgaria, Croatia, Estonia, Finland, Hungary, Ireland, Lithuania, Latvia, Romania, Sweden. Delivery time: 3–5 business days. Cost: 28.

  • Zone 5: Cyprus, Greece, Malta. Delivery time: 3–5 business days. Cost: 42,6 €.

Cost includes 21% VAT and is based on a parcel weight of up to 1 kg. If your parcel exceeds this weight, please contact us for a shipping cost estimate. Shipping rates may be adjusted monthly to reflect fluctuations in fuel prices.

Delivery times refer to business days and may vary due to circumstances beyond the seller’s control.

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4. CARRIERS AND DELIVERY
Shipments are handled by GLS or equivalent logistics providers.

The seller shall not be held liable for delays caused by carriers, force majeure, or circumstances beyond their control.

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5. DELIVERY ADDRESS
The customer is responsible for providing a complete and accurate delivery address.

The seller shall not be held liable for delivery issues resulting from incorrect or incomplete address details.

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6. DAMAGED OR INCORRECT PRODUCTS
If a product is received damaged or incorrect, the customer must contact the seller within 48 hours of delivery and provide photographic evidence.

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7. COSMETIC PRODUCTS DISCLAIMER
Due to the nature of cosmetic products, customers are advised to avoid exposing them to extreme temperatures upon delivery. The seller shall not be held responsible for alterations caused by transport conditions beyond their control.

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